Information Collected

We define Personal Information as any data that can be used to identify an individual, such as first and last name, date of birth, home or other physical addresses, email address, phone number, and other relevant details. When you use our website, register for an account, or use our services, you may be asked to provide such Personal Information.

The Personal Information we collect may include contact details (such as phone number), shipping and billing information, transaction history, website usage preferences, and feedback about our services. This data is stored on servers located in Germany and occasionally other locations.

When you interact with our services, our servers maintain an activity log that records administrative and traffic data, such as your IP address, access time and date, pages visited, language settings, software crash reports, and browser type. This information is crucial for delivering and maintaining the quality of our services. We do not collect any Personal Information without your consent.

Means of Collecting and Processing Data

We may automatically gather certain data and collect Personal Information that you provide through our services or other interactions on the Smartbet site. We might also obtain Personal Information from online vendors and service providers, as well as from customer lists legally obtained from third-party sources.

We may use third-party service providers for technical support, processing online transactions, and managing your account. We will have access to any information you provide to these vendors, service providers, and e-commerce platforms, and we will handle this information in line with this Privacy Policy. We ensure our agreements with third parties safeguard your privacy.

Information Use

We use Personal Information to provide our services, offer customer support, conduct security and identity verification checks, process online transactions, facilitate participation in third-party promotions, fulfil business needs, and for any other purpose related to the operation of our services. We may share your Personal Information with trusted partners and other entities with whom we have data-sharing agreements.

We may also use your Personal Information to send you promotional offers and updates about our products and services, as well as similar information from our partners. From time to time we may request information from you through surveys or contests. Participation is voluntary. If you accept any contest prizes or winnings, you agree that we may use your name for advertising and promotional purposes, unless prohibited by law.

Certain Excluded Disclosures

We may disclose your Personal Information if required by law or if we believe it is necessary to: comply with legal processes, protect and defend our rights or property, or ensure the safety of our users or the public.

If we determine that you have engaged in cheating or attempted fraud, including payment fraud or prohibited transactions such as money laundering, we reserve the right to share relevant information with other online gaming platforms, banks, credit card companies and authorities. For research relating to addiction prevention, we may anonymise and share data with relevant institutions.

Access & Marketing Preferences

You can opt out of receiving promotional communications by adjusting your preferences in your account, using the unsubscribe links in our emails, or contacting Customer Service.

You may also contact us to verify, update or correct your Personal Information or to raise any concerns about how we use it. We may retain certain information where required by law.

Cookies

When you use our services, we may place cookies or similar technology on your device. Cookies are small text files that store your preferences and help us monitor site traffic, enhance our services and tailor your experience.

We use several types of cookies:

• Strictly necessary cookies - required for core site functions such as navigation, secure areas and transactions.
• Session cookies - temporary cookies that expire when you close your browser.
• Persistent cookies - remain on your device for a set period to remember your preferences.
• Analytical cookies - help us understand how visitors use our site so we can improve it.

Most browsers let you manage or block cookies via their settings. If you disable cookies, some features of the site may not function properly.

Consent to Use of Electronic Service Providers

To participate in real-money games you must send and receive funds through our services. We may use third-party electronic payment systems to process these transactions. By using our services, you consent to the collection and transfer of Personal Information needed to process payments, including transfers across borders.

Consent to Security Review

We may conduct security reviews at any time to verify registration data and monitor use of our services and financial transactions for potential violations of our Terms and Conditions or applicable laws. You agree that we may use and disclose Personal Information to third parties for verification purposes, which may involve cross-border transfers.

Security

We take the security of your data seriously. Personal Information is stored in an encrypted, password-protected database within a secure network protected by firewall technology. Our services support SSL encryption, and we require our subsidiaries, agents, affiliates and suppliers to use appropriate security measures.

Protection of Minors

Our services are not intended for individuals under eighteen (18) years of age or the legal age in their jurisdiction. By providing information to us, you confirm that you are of legal age. If we discover that a minor has provided Personal Information, we will remove it from our records.

International Transfers

Personal Information collected through our services may be stored and processed in any country where we or our affiliates, suppliers or agents have facilities. By using our services, you consent to these international transfers, subject to our commitment to maintain comparable privacy protections.

Third-Party Practices

Our services may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Any information you provide to third parties is governed by their own privacy policies.

Legal Disclaimer

Our services are provided "as-is" and "as-available". We are not liable for events outside our direct control. While we take steps to protect your Personal Information, we cannot guarantee error-free performance and will not be responsible for indirect or consequential damages relating to the use or release of Personal Information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy on our platforms. Continued use of our services after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy regularly.

Other Websites

Our website may include links to other sites outside our control. If you access those sites, their operators may collect information about you, which will be governed by their own privacy policies. We are not responsible for the functionality or potential errors of linked sites.